FAQ

  • Where is your store located and what are your hours?

We are located in Lebanon, CT. However, we are an online-only store. Our building is not open to the public. You can shop with us on our website 24 hours a day, 7 days a week! If you would like to contact us by phone, we are available at (860) 237-9048 from 9 am to 6 pm EST Monday through Friday, and from 9 am to 4 pm EST on Saturdays. If you need to contact us outside these hours please email us at contact@mercurycraftco.com or use the contact form on the Contact Us page.

  • How can I create a customer account?

Click the link at the top right corner of our homepage near the shopping cart icon that says ‘Create an Account.’ You will need to fill out the form by entering a valid email address and creating a password. You can also choose to sign up for our e-newsletters.

  • How do I update my email address or password?

If you have a Mercury Craft Co. customer account, you can update your information by logging into your account and clicking ‘Edit’ under your Contact Information.

  • I have a question about my order. How can I contact you?

If you’ve created an account with us, you can view all of your previous orders. After signing into your customer account, click on the ‘My Account’ page to view your account dashboard. Then click on the ‘My Orders’ page from the menu on the right. If you cannot find the information you need there, or if you have another question, you may call us at (860) 237-9048 Monday through Friday, 9 am to 6 pm EST and Saturdays 9 am to 4 pm EST, email us at contact@mercurycraftco.com, or use the contact form on the Contact Us page.

  • I have a question about your products. How can I contact you?

You may call us at (860) 237-9048 Monday through Friday, 9 am to 6 pm EST and Saturdays 9 am to 4 pm EST, email us at contact@mercurycraftco.com, or use the contact form on the Contact Us page.

  • How do I update my billing or shipping address?

If you have a Mercury Craft Co. customer account, you can update your information by logging into your account and clicking ‘Edit Address’ on your ‘My Account’ page.

    • How do I use a discount code?

    If you have a discount code, enter it on the “View Cart” page before checking out. You must create an account and be signed in first. 

    • Do I have to purchase a full yard of fabric?

    Nope! We also sell by the half yard. To purchase a half yard, enter ‘0.5’ in the quantity box. To purchase 3 ½ yards, enter ‘3.5’.

    • Are the listed prices per yard or per half yard?

    The listed prices are per yard unless otherwise noted.

    • What is a Pre-order?

    A pre-order is an item that is listed for sale before it has been released by the manufacturer. Typically we do this with fabrics, kits, or precuts we think are going to be extremely popular and sell out quickly.

    • Why should I order something as a Pre-order instead of waiting until it’s in stock?

    Because we like to discount our pre-orders! Once we get these items in stock, they do revert to their regular prices so if you wait you will lose out on the savings. Additionally, while we usually order more items than we anticipate having pre-orders for, just in case someone wasn’t able to reserve their product early, these items tend to go quickly once they’re in stock. So if you decide to wait it may sell out before you have the chance to purchase it.  

    • How do I place a Pre-order?

    To place any pre-order, just add the item to your cart and check-out like normal. Please do not add in-stock merchandise to your cart with your pre-order items. Because our system cannot split pre-orders and regular store orders when processing, your in-stock merchandise will be held until your pre-ordered items are ready to ship with it.

    • I placed a Pre-order that isn’t due to be released for a few months. Can I pay when it ships?

    Unfortunately, no. All orders are processed at the time of checkout using your preferred payment method.

    • When will I receive my Pre-order?

    Upon receiving the products in our shop, all pre-orders will ship within 48 hours.

    • What shipping carrier do you use?

    We ship everything via USPS Priority Mail and USPS Priority Mail International.  

    • How long will it take for my order to arrive?

    Orders typically ship within 1-2 days and most within 24 hours. Orders are shipped every day except Sunday and major holidays. USPS Priority Mail delivers in 1-3 business days but is not guaranteed. Orders to non-contiguous states may take longer. All International orders will be shipped with USPS Priority Mail International and may take 2 – 8 weeks to arrive. Once your order ships, you will receive an email with a tracking number so you can anticipate your package’s arrival.

    • How do I return an item?

    We have a 30-day return policy on items you aren’t satisfied with. Please contact us before returning an item so we can provide additional instructions and expedite your return process. Refunds will be issued once items are returned to us. The items must be in the same condition and packaging you received them in, with no signs of use or odor. Sale items cannot be returned. Due to copyright laws, patterns and books may not be returned. Refunds will not be given for shipping charges and return shipping charges are the responsibility of the buyer.

    • I need to change or add something to my order!

    If you need to combine orders or make any changes, please contact us within 1 hour of placing the original order at contact@mercurycraftco.com. We cannot combine pre-orders with regular store orders. If your order has already shipped, there’s usually not much that can be done, but we’ll try our best! Send us an email or give us a call and we’ll do what we can to help. In most cases we’ll wait for you to receive your order, then you can either return it or adjust it as needed.

     

    For further questions, please contact us directly: call (860) 237-9048 9am-6pm Mon-Fri or 9am-4pm Sat; email contact@mercurycraftco.com or use the form on the Contact Us page. As always, thank you for your continued business!