Frequently Asked Questions

• Where is your store located and what are your hours?

We are located in Lebanon, CT. However, we are an online-only store. Our building is not open to the public. You can shop with us on our website 24 hours a day, 7 days a week! If you would like to contact us by phone, we are available at (860) 237-9048 from 9 am to 6 pm EST Monday through Friday, and from 9 am to 4 pm EST on Saturdays. If you need to contact us outside these hours please email us at contact@mercurycraftco.com or use the contact form on the Contact Us page.

• How can I create a customer account?

Click the person icon in the top right corner near the shopping bag and then click 'Create Account'. You will be prompted to enter your name, email address, and new password.

• How do I update my name, email address, or password?

If you have a Mercury Craft Co. customer account, you can change your password by clicking the 'Forgot your password?' link on the Login page and following the prompts to reset it. If you need to change your name or associated email address please contact us and we'd be happy to change it for you. 

• I have questions! How can I contact you?
  

You can reach us in many ways! We are available at (860) 237-9048 from 9 am to 6 pm EST Monday through Friday, and from 9 am to 4 pm EST on Saturdays. You can email us at contact@mercurycraftco.com or use the form on the Contact Us page. You can also use our Chat feature to get instant answers to common questions and chat with our team.

• How do I see my orders?

If you've created an account with us, you can view all of your previous orders in your customer account. Just click on the person icon at the top right and login. You will be taken to your order history where you can view your past orders and their statuses. If you don't see what you're looking for please contact us and we'll be happy to help. 

• How do I download my free patterns?

To download any of our free patterns you first need to add them to your cart and check out like you normally would. Don't worry though! Since they're free, you won't be asked for any payment information. After you complete your order, you will receive an email with a link which will take you to your digital library. From there you can view all your digital purchases and download them to your computer. You can also access your library via your account page. Digital downloads to not expire unless otherwise stated, and you can re-download them as many times as you need to. 

• How do I update my billing or shipping address?

You can update or add addresses by logging into your Mercury Craft Co. account and clicking 'View Addresses' on the righthand side under your 'Account details'. If you need to update your address for a previous order, please contact us as soon as possible and before your order ships.

• How do I use a discount code?

If you have a discount code, enter it on the 'Check out' page before checking out. Please note that some discount codes cannot be combined with other codes or sale items.

• Do I have to purchase a full yard of fabric?

Nope! We also sell by the half yard. Just select the quantity you need from the dropdown menu and hit 'Add to Cart'.  

• Are the listed prices per yard or per half yard?

The listed prices are per half yard unless otherwise noted. Once you select the amount from the dropdown menu, you will see your total price listed below your quantity.

• Why does my cart say '5' when I selected 2.5 yards (or something similar)?

We'll try not to get too technical, but our shop is set up in such a way that what our customers select for yardage gets translated into half-yard quantities. So if you select 2.5 yards, our website has to read it as 5 half-yards. I know, I know! It seems needlessly confusing, but unfortunately that's how Shopify is set up. Just rest assured that we will cut the amount you selected and as one continuous piece unless you ask us otherwise.  

• What is a Pre-order?

A Pre-order is an item that is listed for sale before it has been released by the manufacturer. Typically we do this with fabrics, kits, or precuts we think are going to be extremely popular and sell out quickly.

• Why should I order something as a Pre-order instead of waiting until it's in stock?

Because we like to discount our Pre-orders! Once we get these items in stock, they do revert to their regular prices so if you wait you will lose out on the savings. Additionally, while we usually order more items than we anticipate having Pre-orders for (just in case someone wasn't able to reserve their product early) these items tend to go quickly once they're in stock. So if you decide to wait it may sell out before you have the chance to purchase it.

• How do I place a Pre-order?

To place any Pre-order, just add the item to your cart and check out like normal. We are also able to process Pre-orders and In-stock items together so feel free to add everything all at once! We will ship your items when they are available so no more waiting or splitting orders!

• I placed a Pre-order that isn't due to be released for a few months. Can I pay when it ships?

Unfortunately, no. All orders are processed at the time of checkout using your preferred payment method. Paying for your Pre-order upfront also reserves that item specifically for you. 

• When will I receive my Pre-order?

Upon receiving the products in our shop, all Pre-orders will ship within 48 hours.

• What shipping carriers do you use?

We ship most orders via USPS Priority Mail, however, we may ship via UPS if it is more expedient. International orders can choose their shipping option at checkout.

• How long will it take for my order to arrive?

Orders typically ship within 1-2 days and most within 24 hours. We mail orders every day except Sunday and major holidays. USPS Priority Mail delivers in 1-3 business days and UPS Ground delivers in 1-5 business days but is not guaranteed. Orders to non-contiguous states may take longer. International orders can see their estimated delivery times for various shipping methods at checkout. Once your order ships, you will receive an email with a tracking number so you can anticipate your package’s arrival. For more information please read our Shipping Policy.

• How do I return an item?

We have a 30-day return policy on items you aren't satisfied with. Please contact us before returning an item so we can provide additional instructions and expedite your return process. Refunds will be issued once items are returned to us. The items must be in the same condition you received them in, with no signs of use or odor. Sale items cannot be returned. Due to copyright laws, patterns and books may not be returned. Refunds will not be given for shipping charges and return shipping charges are the responsibility of the buyer. For more information please read our Refund Policy.

• I need to change or add something to my order!

If you need to combine orders or make any changes, please contact us as soon as possible. If your order has already shipped, there's usually not much that can be done, but we’ll try our best! Send us an email or give us a call and we’ll do what we can to help. 

If you still have questions or concerns, please reach out to us!
Call (860) 237-9048 9am-6pm Mon-Fri or 9am-4pm Sat; email contact@mercurycraftco.com or use the form on the Contact Us page, or send us a message in the Chat. As always, thank you for your continued business!